Accessibility

Our Accessibility Commitment

We are dedicated to ensuring that all customers, regardless of ability, can enjoy our café, services, and digital platforms. Our commitment includes:

Physical Accessibility Features

Entrance and Movement

• Level access entrance with automatic doors
• Wheelchair-accessible pathways throughout the café
• Accessible toilet facilities with emergency alarm
• Clear signage with high contrast and braille where appropriate
• Minimum 1200mm wide doorways and corridors

Seating and Tables

• Designated wheelchair-accessible tables with appropriate clearance
• Adjustable height tables available upon request
• Varied seating options including chairs with arms
• Clear floor space for mobility aids

Parking and Approach

• 4 designated accessible parking spaces near the entrance
• Drop-off zone directly outside the café
• Level, non-slip pathways from parking to entrance
• Well-lit approach routes for evening visits

Website Accessibility

Our website has been designed with accessibility in mind and we strive to meet WCAG 2.1 AA standards.

Ongoing Improvements

We regularly review and test our website for accessibility issues. Recent improvements include:

• Added alternative text for all meaningful images
• Improved form labels and error messaging
• Enhanced focus indicators for keyboard navigation
• Simplified language in complex content areas
• Implemented ARIA landmarks for better screen reader experience

Assistance Services

For Visually Impaired Customers

• Large print menus available upon request
• Staff available to read menus and describe food options
• Braille menu available (please request in advance)
• Guide dogs and assistance animals welcome

For Hearing Impaired Customers

• Hearing loop system installed at counter and main seating area
• Staff trained in basic sign language
• Visual order indicators for collection orders
• Written communication pads available

For Customers with Hidden Disabilities

• Quiet hours: Tuesday and Thursday mornings 9-11am
• Sunflower lanyard scheme recognized
• Priority seating available away from crowded areas
• Staff trained in understanding hidden disabilities

Feedback and Continuous Improvement

We welcome feedback on our accessibility provisions. Your insights help us identify areas for improvement and ensure we're meeting the needs of all our customers.

Accessibility Statement

This accessibility statement was last updated on 8th December 2025. We review our accessibility provisions annually and after any significant changes to our premises or digital services.

We are committed to making our services accessible to everyone and will continue to work towards improving accessibility across all aspects of our business.